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Code d'Examen: 3000-3
Nom d'Examen: Avaya (Avaya Small and Medium Enterprise (SME) Communications Solutions Exam)
Questions et réponses: 59 Q&As
Code d'Examen: 132-S-712-2
Nom d'Examen: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
Questions et réponses: 62 Q&As
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NO.1 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the
customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent
releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when
the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and
the agent
records it and ends when the agent releases the record
Answer:B
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NO.2 Your customer has difficulty sorting through their current system's reports to give
supervisors
information that pertains only to their particular group. Which feature should in Avaya
Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.HierarchyManager
Answer:D
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NO.3 When using the Avaya Solution Designer tool, the License Quantity for Agent
Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B
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NO.4 Which feature meets the needs of customers who want to run jobs that play messages
to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B
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NO.5 The Avaya Proactive Contact access server provides which two functions within the
system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C
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NO.6 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor
software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C
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NO.7 You are using the Avaya Solution Designer. What is the correct input on the ACD line
on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent
Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C
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NO.8 Your customer has a group of agents that handle clerical and other duties and who
handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because
calls are
queueing or being abandoned. However, the response is often too late to be of much help
and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's
needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B
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