Bien qu'Il y ait plein de talentueux dans cette société, il manque beaucoup de professionnels dans les domaine en cours de développement, l'Industrie IT est l'un de ces domaines. Donc le test SDI SD0-401 est un bon l'examination de technique informatique. Pass4Test est un site d'offrir la formation particulière au test SDI SD0-401.
Nous sommes clairs que ce soit necessaire d'avoir quelques certificats IT dans cette industrie de plus en plus intense. Le Certificat IT est une bonne examination des connaissances démandées. Dans l'Industrie IT, le test SDI SD0-401 est une bonne examination. Mais c'est difficile à passer le test SDI SD0-401. Pour améliorer le travail dans le future, c'est intélligent de prendre une bonne formation en coûtant un peu d'argent. Vous allez passer le test 100% en utilisant le Pass4Test. Votre argent sera tout rendu si votre test est raté.
Il demande les connaissances professionnelles pour passer le test SDI SD0-401. Si vous manquez encore ces connaissances, vous avez besoin de Pass4Test comme une resourece de ces connaissances essentielles pour le test. Pass4Test et ses experts peuvent vous aider à renfocer ces connaissances et vous offrir les Q&As. Pass4Test fais tous efforts à vous aider à se renforcer les connaissances professionnelles et à passer le test. Choisir le Pass4Test peut non seulement à obtenir le Certificat SDI SD0-401, et aussi vous offrir le service de la mise à jour gratuite pendant un an. Si malheureusement, vous ratez le test, votre argent sera 100% rendu.
Au 21er siècle, il manque encore grand nombreux de gens qualifié de IT. Le test Certificat IT est une bonne façon à examiner les hommes de talent. Ce n'est pas un test facile à réussir. Un bon choix de formation est une assurance pour le succès de test. Le test simulation est bien proche que test réel. Vous pouvez réussir 100%, bien que ce soit la première à participer le test.
Code d'Examen: SD0-401
Nom d'Examen: SDI (Service Desk Foundation Qualification)
Questions et réponses: 118 Q&As
SD0-401 Démo gratuit à télécharger: http://www.pass4test.fr/SD0-401.html
NO.1 What is a best practice for demonstrating personal accountability in your work.?
A. Blame others for mistakes.
B. Never admit that you made a mistake.
C. Perform your duties in a manner that meets with company policy.
D. Work according to your mood.
Answer: C
SDI SD0-401 SD0-401 SD0-401
NO.2 What is the best description of your role in supporting customers?
A. Avoid confrontation at all costs.
B. Deliver consistent, high quality support.
C. Escalate calls as appropriate.
D. Minimise talk time.
Answer: B
certification SDI certification SD0-401 certification SD0-401 certification SD0-401
NO.3 Which statement best describes a good leader?
A. Good leaders demonstrate absolute control over their teams.
B. Good leaders do not need to offer incentives.
C. Good leaders encourage initiative.
D. Good leaders make all the decisions for their staff.
Answer: C
certification SDI SD0-401 certification SD0-401
NO.4 What is a best practice to follow when documenting an Incident?
A. Always take a break before you write anything down.
B. Avoid making negative references about the customer in the documentation.
C. Make sure that others know how the customer treated you by documenting the interaction.
D. Use emoticons to communicate the personality of a customer.
Answer: B
certification SDI SD0-401 SD0-401 SD0-401
NO.5 What is the best reason for using a standard greeting when answering telephone calls?
A. Using a standard greeting complies with Service Desk standards.
B. Using a standard greeting ensures consistent service.
C. Using a standard greeting makes the customer feel humble.
D. Using a standard greeting prevents individuals developing their own greetings.
Answer: B
SDI SD0-401 examen SD0-401 examen SD0-401 examen
NO.6 What factor is most important in determining the priority of an Incident?
A. The caller connection to the Service Desk.
B. The caller emotional state.
C. The Incident impact on the business.
D. The Incident impact on the Service Desk.
Answer: C
SDI SD0-401 SD0-401 examen SD0-401 SD0-401
NO.7 Which is a common physical symptom of stress?
A. You are more susceptible to colds.
B. You rarely take lunch breaks.
C. You work longer hours.
D. Your colleagues all seem busy.
Answer: A
SDI certification SD0-401 SD0-401 certification SD0-401 SD0-401 examen
NO.8 What is a benefit of teamwork?
A. Better time management.
B. Higher employee morale.
C. Improved conformity.
D. Increased competition.
Answer: B
SDI SD0-401 examen SD0-401 SD0-401 SD0-401 SD0-401 examen
NO.9 What type of question will best encourage a customer to talk more about their Incident?
A. Closed questions.
B. Open questions.
C. Technical questions.
D. Personal questions.
Answer: B
SDI SD0-401 SD0-401 SD0-401 examen
NO.10 Your help desk/Service Desk wishes to become a model for best practice, what is one of the main
sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
certification SDI SD0-401 certification SD0-401
NO.11 When you have a call that cannot be resolved, what is the last step you will take prior to disengaging
from the customer?
A. Confirm the details provided by the customer.
B. Determine the priority of the Incident.
C. Set the customer expectation for the next contact.
D. Verify the customer eligibility for service.
Answer: C
SDI SD0-401 examen SD0-401 SD0-401
NO.12 What information must be logged for every Incident?
A. A corrected version of the customer description of the Incident.
B. A note aboutthe customer preferred desksidetechnician.
C. Any commitments made to the customer.
D. Your opinion about the customer technical expertise.
Answer: C
certification SDI certification SD0-401 SD0-401 examen SD0-401 certification SD0-401 SD0-401
NO.13 What is a best practice for reducing conflict?
A. Agree with the customer.
B. Interject your opinion into the conversation.
C. Let the customer know that you are in charge.
D. Show the customer respect.
Answer: D
certification SDI SD0-401 certification SD0-401 certification SD0-401 SD0-401
NO.14 Which of the following techniques is the best one for reducing and eliminating conflict during a call?
A. Match the customer attitude.
B. Refrain from interrupting the customer.
C. Stop using the customer name.
D. Tell the customer you feel sorry for them.
Answer: B
SDI SD0-401 SD0-401 SD0-401 examen
NO.15 What is the best way of using silent time effectively?
A. Build a rapport with your customer.
B. Check your e-mail.
C. Identify the best time for your break.
D. Write an e-mail to a colleague.
Answer: A
SDI SD0-401 examen SD0-401 examen SD0-401 examen
Pass4Test est un site particulier à offrir les guides de formation à propos de test certificat IT. La version plus nouvelle de Q&A SDI SD0-401 peut répondre sûrement une grande demande des candidats. Comme tout le monde le connait, le certificat SDI SD0-401 est un point important pendant l'interview dans les grandes entreprises IT. Ça peut expliquer un pourquoi ce test est si populaire. En même temps, Pass4Test est connu par tout le monde. Choisir le Pass4Test, choisir le succès. Votre argent sera tout rendu si malheureusement vous ne passe pas le test SDI SD0-401.
没有评论:
发表评论